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Standard job listing
Title of job: Customer Service
Job Location: Houston, Texas, 77066
Job Type: Contract to Hire
Price Range:
Negotiable, Depending on experience
Start Date:
ASAP
End Date:
Not a pressing concern
Categories:
# Section Category Subcategory
#1 Business Administrative / Clerical Customer Service
Qualifications:
See above

Other desired skills:
Customer Service
Job/Project Details: Ajilon Office is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We have a great opportunity for an entry to mid-level customer service representative with one of our most respected clients located in the Willowbrook area. Position: Customer Service Representative Location: Houston, TX Experience: Minimum one year experience in CS or Call Center environment; Previous golf experience is a plus. Education: Assoc Degree or above preferred; or commensurate experience accepted Salary: Based on experience Travel: Minimal General Job Description: The Customer Service Representative (CSR) is responsible for day to day customer contact primarily through phone interactions, including responding to inbound written communications such as email, fax, and letter. The goal of the CSR is to respond to inquiries, resolve customer issues, and handle follow-up work subsequent to customer interactions while providing an excellent customer experience. Responsibilities include: • Responding to phone, email, fax and letter inquiries concerning things like: o New user registration o Golf course map requests o Map downloads • Troubleshooting and investigation to resolve customer inquiries • Coordinating with internal teams to facilitate resolution • Provide resolution to end use customers • Identifying training opportunities and assisting in documentation. • Using the computer, oral and written communication skills • Enter data into a computer terminal, PC, or other keyboard device requiring continuous or repetitive arm-hand-eye movement. • Remain in a sitting position for extended periods of time. Skills, Abilities and Competencies • Ability to understand and promote company philosophy and meet customer service expectations; • Ability to understand and conform to security procedures and requirements; • Possess superior communication skills with attention to detail and quality; • Ability to work collaboratively with other employees in a team environment; • Able to multi-task and complete projects in a fast-paced, growing company environment; • Personable, presentable and dependable; • Ability to work independently, meet call back commitments and standards while remaining a team player; • Proficiency in Microsoft Office® applications including Word, Excel; • Prior experience with Salesforce.com a plus; • Prior experience and/or basic understanding of golf a plus. Hours and Expectations – (Must be able to work shifts and potentially weekends as scheduled.)df-jb

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